I decided to recheck the issue with American Airlines to confirm that they had fixed the "glitch". Seems that they had the same "glitch" again. The computer rejected the refund. What the frag that means is beyond me.
Thankfully (extreme sarcasm here) I spoke to the same helpful gentleman from AA refunds as I did yesterday. His name is Brian. As in alcolohic dog (see Family Guy). After informing me that the same "glitch" has shown up, he tells me that he will take care of it by the end of the day.
This coming from the same guy who insisted that he couldn't help me yesterday because it was an issue to take up with American Airlines Vacations.
I asked him to take care of it while I waited on the line, but he pretty much gave me the brush off, saying he would take care of it and that was all he could do for me.
Mind you, this is the THIRD time that someone has told me that it would be taken care of.
Brian sucks. American Airlines sucks. American Airlines Vacations sucks.
Krypton sucks.
(again, see Family Guy)
This weekend is definitely going to suck, as I have absolutely NO money (700 bucks not being in my account has a little something to do with that), and don't get paid 'til Tuesday. I just love the fact that my company decided to change from weekly payroll to twice monthly.
I have also spoken to Lorrie at American Airlines Vacations. Slightly more helpful than Brian, but at least seemed to be wanting to help. The only added information she was able to give me was that the refund system they have updates overnight, so we won't be able to find out if there is another "glitch" until Monday. She did say that she personally would check on it Monday morning to make sure everything is okay (why someone didn't take that initiative before now is also beyond my comprehension. Great customer "service" AA), and would make sure that if it wasn't that someone would try again to rectify it.
American Airlines is a joke. You'd think that for a business, and especially for one of the main companies, that was just getting back on their feet after what happened in 2001, they'd be a little more proactive in taking care of their customers. That they would try to KEEP customers instead of driving them away.
You'd think that, wouldn't you?
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